These Terms & Conditions govern your use of the Natural Earth Food (“NEF”) website and the ordering of products through it. By using the website or submitting an order, you agree to these terms.
1. Website Use
You may use this website to learn about NEF, browse products, contact our team and submit orders. You agree not to misuse the website, interfere with its operation, attempt unauthorized access, or submit false or misleading information.
2. Product Information
We aim to present product names, descriptions, availability and pricing accurately. Agricultural and natural products may vary in appearance, size, weight, seasonality and other natural characteristics. Images are for presentation and may not represent every individual item exactly.
3. Availability
Product availability may change because of harvest timing, stock levels, seasonality or supply conditions. Products marked Coming Soon or Out of Stock are displayed for information and cannot be ordered until they become available.
4. Prices
Prices shown on the website are the prices presented at the time you browse or submit an order, unless an obvious pricing or technical error has occurred. NEF may update prices prospectively as costs, seasons or product conditions change.
5. Placing an Order
Submitting the order form does not by itself guarantee acceptance. An order is subject to payment verification, product availability and confirmation by NEF. You are responsible for providing accurate contact, shipping and order information.
6. Payment
Where advance bank transfer is required, you must transfer the correct amount using the payment details shown on the website and provide valid payment proof. NEF may hold or reject an order if payment cannot be verified.
7. Delivery
Delivery availability, timing and charges may depend on the shipping city, address, product type and order size. Any delivery estimate is an estimate unless NEF explicitly confirms otherwise. Customers must provide an accurate and reachable delivery address and contact number.
8. Cancellations, Returns and Refunds
Cancellations, returns and refunds are handled under our Refund Policy. Because some NEF products are fresh or perishable, different rules may apply compared with ordinary non-perishable goods.
9. Customer Communications
By submitting an order or contact form, you authorize NEF to contact you through the details you provide, including WhatsApp, phone or email, for matters related to your inquiry or order.
10. Intellectual Property
Unless otherwise stated, the NEF name, branding, website design, text, graphics and other theme-owned materials are protected content and may not be copied, republished or commercially reused without permission.
11. Website Availability
We work to keep the website available and accurate, but we do not guarantee uninterrupted access. Maintenance, hosting issues, connectivity problems or other technical events may temporarily affect availability.
12. Limitation and Applicable Rights
Nothing in these terms is intended to exclude rights or remedies that cannot legally be excluded. To the extent permitted by applicable law, NEF is not responsible for indirect losses arising solely from website interruption, misuse of the website, or circumstances outside our reasonable control.
13. Changes to These Terms
We may update these Terms & Conditions as our products, ordering process or website changes. The version posted on this page applies from its displayed update date.
14. Contact Us
If you have questions about these terms or an order, please use our Contact Us page.