Natural Earth Food (“NEF”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains what information we collect through this website, why we use it, and how we handle it when you browse our products, contact us or place an order.
1. Information We Collect
Depending on how you use the website, we may collect:
- Contact information, such as your name, WhatsApp number and email address.
- Order information, such as the product ordered, quantity, shipping city, shipping address and order total.
- Payment proof that you voluntarily upload when submitting an order.
- Messages and inquiries sent through the Contact Us form.
- Basic technical information normally provided by your browser or hosting environment, such as IP address, browser type and request logs.
2. How We Use Information
We use information only for legitimate business purposes connected with operating NEF, including:
- processing and confirming orders;
- verifying payment proof;
- coordinating delivery and communicating about an order;
- responding to product questions and support requests;
- maintaining website security and diagnosing technical issues; and
- improving the website and customer experience.
3. Payment Information and Proof
NEF currently supports advance bank-transfer ordering. When you upload payment proof, the file is stored with the order so our team can verify the transaction. Please avoid including unnecessary sensitive information in screenshots beyond what is required to verify your payment.
4. Cookies, Local Storage and PWA Features
The website may use essential browser storage, cookies or cached files needed for WordPress functionality, security, performance and the Progressive Web App (PWA) experience. The installable NEF web app may cache public website assets and previously visited public pages for faster access. Order submissions, payment-proof uploads and WordPress administration are not intended to be stored for offline processing.
5. Sharing of Information
We do not sell customer information. Information may be shared only when reasonably necessary with service providers that support website hosting, communications, delivery, payment verification or other operational functions, or when disclosure is required by applicable law.
6. Data Retention
We retain order and contact information for as long as reasonably necessary to process orders, provide support, maintain business records, resolve disputes and meet applicable legal or operational requirements. Retention periods may vary depending on the type of record.
7. Security
We use reasonable administrative and technical measures to protect information handled through the website. However, no internet transmission or storage system can be guaranteed to be completely secure.
8. Your Choices
You may contact us if you need to correct information you submitted, ask a privacy question, or request that we review information associated with your order or message, subject to any records we are required or reasonably need to retain.
9. Third-Party Links
The website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and NEF is not responsible for those external practices.
10. Changes to This Policy
We may update this Privacy Policy as our services, website or legal obligations change. The latest version will be posted on this page with an updated date.
11. Contact Us
If you have a privacy question, please use our Contact Us page.